The Aerosoft support data base provides downloads of up to date program files/updates/installers for DVD/Box version customers from the Aerosoft product range. To be eligible for this support please register with your email adress.You will then receive a confirmation email. Click on the link in the email to verify your email adress. After registration you can change your email adress any time.
You can now register products in your account. Select the button '+ add product' and confirm with the serial number of the product. Please be aware to check that it is the correct number. If possible please use the copy/paste function. The system will identify the serial number and the product to your account.
If there is an update available for one or more products, the button 'information' will hold info on download links, new serial numbers (only if neccessary), etc.
Normally we provide an full installer via the download button (setup.exe or zip file) which you can execute after downloading. Customers who purchased download products directly from the Aerosoft-Shop (www.aerosoft-shop.com / www.aerosoft.com) are asked to download the latest product version from their customer account (https://www.aerosoft.com/en/account).
Problems, suggestions or questions about this support data base can be sent to:
https://aerosoft.zendesk.com/hc/en-us oder als direkte E-Mail an email@example.com
Further support can be found here:
Orders / release dates / returns: firstname.lastname@example.org
Aerosoft Forum: http://forum.aerosoft.com
telephone hotline: +49 (0) 2955 - 76 03 11
(free of charge hotline* Tuesday, Wednesdays and Fridays between 13:30 and 17:00)
*Except normal telephone charges. Please note that our technical support hotlineis limited to one line only. Waiting times can occur.